Our Feedback Matters

Jim and I had dinner last night with his “soon-to-be” boss Rodney and our good friend Dennis at Italianni’s Bonifacio High Street. For some reason, the service was slow as molasses. We already finished the second helping of foccacia but still, our entrees were nowhere in sight. Good thing we were enjoying each other’s stories or else, we would have raged hell! Kidding! After ages of sitting tight, they finally served what we ordered. The Sicilian Salad was worth the wait! The Frito Misto, a platter of hand-battered fish fillet, prawns, meat-stuffed tomato and zucchinis (with cheese mornay, tomato and caesar dips) was good despite the small serving portion. We were disappointed with the Rigatoni Bolognese though... the sauce was a li’l bit watery and the pasta not so al dente. When Joyla, our server, approached and asked us our verdict about the food, we voiced out how we weren’t that satisfied and how we hated the sluggish service. Talking about giving solicited opinions... we were given on the house New York Cheesecake to make up for any inconvenience. To add, the parking ticket gave us 500 bucks discount. Amazing how things balance out... and how I realize that customer feedback is really an art form! By the way, the cheesecake still rocks!